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Uninstall agent
Need to remove the SentinelOne agent from a home device? EDR For Home help for uninstall is scheduled / email-assisted — not a managed SOC and not silent remote removal of every endpoint. Full limits: Scope of Work.
- Confirm you need a full uninstall (moving devices, canceling, cleanup before reinstall, or troubleshooting).
- Have your order number ready for support matching. Your order number is not an installer token and is not a passphrase.
- Uninstalling may require an agent passphrase. If you already have console access, use Show Passphrase for that device in the console. If not, email support with your order number.
- Prefer a time when you can reboot and important work is saved. Plan for a local uninstall if remote removal fails or the device is offline — remote uninstall is not always reliable.
- Follow the platform notes in Help for Windows, Mac, or Linux.
Still need help?
Email support@edrforhome.com with your order number, device OS, and what you already tried. We aim to reply in 1–2 business days.
Console URL (when provisioned): https://usea1-cw04edr.sentinelone.net